Orders
All our products are shipped in Europe in 6-7 working days from the order confirmation of the digital preview.
Delivery in Italy takes place in 2/3 working days from shipment, Saturday and Sunday do not count, only in some cases it can be delayed by a few days, after this ''reasonable'' time limit, please contact us and we will see how to solve the problem!
Shipping is free for all orders over €14.99 and with tracked delivery.
After placing the order you will receive the print and cut preview by email and it must be confirmed in order to be processed. If we do not receive a reply, after 4 working days it will go directly to print as on the preview, in order to not block our production chain. Thank you for your understanding.
If you didn't get the preview email, check your spam, it might be there.
For assistance contact us at info@nominami.com we will reply as soon as possible. Thank you!
Notice, Nominami assumes no responsibility for any delivery delays, however we certainly takes care of them and we try to manage all in the best possible way.
Returns Refunds and Defects
In case of defects or errors of our products, we undertake to remedy of them as soon as possible, however complaints must be received within 10 days of delivered order by sending an email to info@nominami.com
The return will be admissible if the defect is important, clearly evident and not minor. In any way, it is not our responsibility the incorrect application of the stickers by the buyer, so please follow our application instructions exactly. Furthermore, a slightly raised flap with a well-attached label cannot be defined as a defect.
The refund will be made via voucher, only of the purchase value, or by replacing of the product, just in case of a return and only if the reported defects concern a large number of stickers, in any case not less than the 60% of those ordered and shipped.
The return must be received at our office address in an envelope. The labels must be attached to the same adhesive film already sent. Return shipping cost is always paid by the buyer. Only when the return has been received and the conditions have been ascertained, will we send it back.
Slight changes of the stickers and products regards colors and fonts shades, or changes due to legibility compared to the site preview, cannot be considered as conformity defects so we could not proceed with the refund or return of the items.
Any errors
If you notice an error or want to request a change, you will have to send an email to info@nominami.com by 60 minutes of the order or better contact us via chat whatsapp, indicating the order number and change to be made, however changes will only be accepted if the order is not already in the production phase. The 60-minutes limit is set to allow for quick processing and dispatch of orders.
Therefore, any spelling errors, misspelling of names, missing numbers, or other errors made during the creation of label design phase cannot be attributed as our errors, therefore they will not be replaced or refunded.
Application of products
How to apply the stickers: Apply the stickers to a clean, dust-free and non-greasy surface, modeling them by throwing away air with your fingertips, let them rest for 24 hours to leave the glue adheres perfectly, thanks!
How to apply the iron-on stickers: Take the stickers from the arrival transparent sheet and apply them to the fabric, possibly away from edges or seams. Iron for 20 seconds, interposing a sheet of baking/oven paper, with a hot iron at 160˚ without steam, once applied, let it rest for at least 48 hours before the first wash. Resistant to over 50 washes at 45˚
Processing of personal data
NomiNami carefully stores the personal information of its customers solely for the purposes of processing orders and compliance with tax and accounting regulations of the production country and handling orders. Personal data is not and will be not be passed on or stored by third parties. Nominami.com will not use the personal data of its customers for advertising purposes without their consent.
Secure payment and encrypted data transfer
NomiNami protects the financial and payment data of its customers with the use of the SSL (Secure Socket Layer) protocol, in order to protect all transactions and transmissions of sensitive data. Only the credit card issuer is aware of the details shown on the card. NomiNami is never aware of such data.
Changes
NomiNami reserves the right to change the terms and conditions at any time and without notice.
Price
NomiNami reserves the right to change the prices of its products at any time without notice.
Order process
NomiNami reserves the right to refuse all those orders that do not respect these terms and conditions or some ethical values to which NomiNami adheres.
Limitations
NomiNami reserves the right to refuse orders from customers who represent a financial risk or orders for which the bank or financial institution has not given its approval.
Property Restriction:
NomiNami remains the owner of the goods and services until full payment of the invoice.
Limitation of Liability:
The liability of nominami.com in the event of data loss or computer failure is null and void. For excesses, his liability for any kind of damage is limited to gross negligence.
Orders assigned to the Italian post office or express courier at customer's expense, for any losses nominami.com cannot be held responsible, but in a conciliatory manner we will always take care of it and reprint and send it back to the same address once the real loss has been ascertained, according to our terms and conditions.
Court and applicable law:
The applicable law is Italian law and the court of Catania is competent to resolve all disputes arising from our sales.
Stickers and labels are not toys:
Attention to your children. Keep unused stickers and labels out of their reach. Once glued or thermo-glued, make sure that the adhesion is perfect and that the child cannot remove them.